The Asset Management Department under the direction of the Director of Asset Management is comprised of the Low-Income Public Housing program and Modernization Division (see MOD). The DHC’s public housing staff is responsible for the day-to-day operations and asset management has a combination of three thousand seven hundred and eight (3,708) public housing and Scattered Sites Units.
As a team we provide services to our internal customers, the residents of the DHC. Our Lead Managers and their immediate staff have developed the necessary skills to provide customer service to our residents through strong and professional relationships.
Our fifty-four (54) member team that is comprised of Contract Administrators who serve as the immediate supervisor to the Lead Managers, Property Managers, Assistant Property Managers, Maintenance Staff, Skilled Trade and other office support are here to serve. This division is responsible for monthly certifications, lease-ups, unit inspections and work orders.
Our Quality Control process serves to advocate for the residents as it ensures accuracy of the resident certifications. In addition, it ensures all allowable deductions are given and that the total income from all sources are received in order to determine our resident’s monthly rental amount.
In addition, the DHC has contracted with Alternative Management Entities to manage the properties owned by the DHC. We are confident that they too are providing the best service through customer service to our residents.
We value our residents and welcome suggestions, comments and/or concerns that would make for a better team in order to provide our customers with a place to call home.